Privacy Policy for ProFolks

Effective Date: August 26, 2026

ProFolks ("we," "our," "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application and related services, including sports court/turf booking, online sports product sales, and login via OTP sent to your WhatsApp number.

1. Information We Collect

Personal Information:

• Mobile number (used for login verification via OTP sent to WhatsApp).

Booking Information:

• Court/turf reservations, dates, times, and facility details.

Purchase Information:

• Sports products ordered, payment details (processed securely via third party providers), delivery address.

Device & Usage Information:

• Device type, operating system, app usage statistics, and crash logs.

2. How We Use Your Information

• To verify your identity and provide secure login via OTP.
• To manage and confirm sports court/turf bookings.
• To process product orders and payments.
• To send notifications such as booking confirmations, order updates, and service alerts.
• To improve app functionality, performance, and user experience.

3. Sharing of Information

We do not sell your personal information. We may share your data only in the following cases:

• With WhatsApp API providers for OTP delivery.
• With payment gateways to process transactions securely.
• With logistics partners to deliver purchased products.
• When required by law or to protect our legal rights.

4. Data Security

We use industry standard encryption and secure servers to protect your information. While we take reasonable measures, no method of transmission or storage is 100% secure. Users are responsible for keeping their devices secure.

5. User Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt out of marketing communications.
• Request details about how your data is processed.

To exercise these rights, contact us at [email protected].

6. Children's Privacy

ProFolks is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to have it removed.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app and on our website. Continued use of the app after changes indicates acceptance of the updated policy.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

• Email: [email protected]
• Phone: 7810075455